Some guy caught his Comcast cable technician taking a nap on his couch while being on hold with the technical support line. The customer got video of it. The video is classic. It appears the tech’s been fired now - I’m not surprised.
My most recent technician was nice but had a tendency to drift off while on hold as well. At least their phone support treats their employees and their customers the same - long hold times for all!
Discussion of Sleeping Comcast Technician is now closed
To be honest, I feel kind of bad for the technician. I mean, who’s to say what he had done earlier in the day and what his life is like? He might have got up early in the morning, been working hard and then… he got in a comfortable chair and nodded off. We’re human, this stuff happens. Acceptable? No. Understandable? I think so. He may be an otherwise hard working guy, perhaps he has a family to support. I really hope this was the straw that broke the camel’s back - a final offense in a line of many - rather than an otherwise decent employee/person being fired as a sacrificial lamb because of the YouTube/MySpace/Digg lynch mob world we live in these days.
On the other hand, as far as the person who recorded it, I wonder. If that is your first reaction, to videotape it and put it online, what does that say about you as a person? Why try to humiliate someone? Why make a scene, why try to get personal attention but doing this to another person? I would have just woke him up by making a little noise by walking around or moving something. In other words, I would have been polite and I wouldn’t have gone out of my way to be malicious. That’s a sad way to treat someone regardless of what you think of Comcast. I’d hope that if I ever happen to fall asleep doing something, the person who sees it will cut me a break because I’m only human and I work hard.
Have you ever had to sit on hold with Concast though? It’s rediculous most times. I usually wait until after 11pm since their call centre is in Jacksonville, FL (Eastern time zone) and you can usually get straight through to somebody after spending seven minutes going through the automated system of “did you know most problems can be solved by power-cycling your modem?” and such. Power cycle isn’t going to fix the node that I connect to being a piece of …poo. And it’s never Concast’s fault when the Internet doesn’t work for you. It’s always a problem with your equipment and their “perfect” system just “cannot fail.” That’s total BS.
Within the next year, they’re pushing this new speedboost technology thing onto the system that can’t handle the speeds they’re doing now, but it’ll double the DL speeds when the nodes can handle it..so basically only in the dead of night you can get 12 or 16mbit depending on what package you have. Upload speeds won’t be touched, unfortunately and non-surprisingly. I’ve been waiting on Verizon’s FiOS to come to the area. 15/2 for $49.99/mo. Only thing I don’t like is that it’s not a static IP, and well, I’ve grown attached to my address. I’ll probably just stick with Concast for a while until the development for the game I’m participating in takes off, then T1, here I come!